1. GENERAL INFORMATION
The owner of this website www.leninboxing.com (hereinafter, the Website) is Juan Fernández, with Tax Identification Number (NIF): 54493193Y, registered at: ; whose registration details are: , and whose contact details are:
Address: Doctor Fleming 5 San Sebastian de los Reyes 28700 Madrid
Contact telephone number: 675072299
Contact email: hola@leninboxing.com
This document (as well as other documents mentioned herein) regulates the conditions governing the use of this Website (www.leninboxing.com) and the purchase or acquisition of products and/or services thereon (hereinafter, the Conditions).
For the purposes of these Terms and Conditions, the activity that Lenin Boxing carries out through the Website is understood to include:
Lenin Boxing is dedicated to offering high-quality boxing equipment, ideal for both amateurs and professionals looking to train with the utmost confidence.
In addition to reading these Terms and Conditions, before accessing, browsing, and/or using this website, the User must have read the Legal Notice and the General Conditions of Use, including the cookie policy and Lenin Boxing’s privacy and data protection policy. By using this Website or by making and/or requesting the purchase of a product and/or service through it, the User agrees to be bound by these Terms and Conditions and by all the aforementioned. Therefore, if you do not agree with all of the above, you should not use this Website.
Furthermore, you are hereby notified that these Terms and Conditions may be modified. The User is responsible for consulting them each time they access, browse, and/or use the Website, as those in force at the time the purchase of products and/or services is requested will apply.
For any questions the User may have regarding the Terms and Conditions, they may contact the owner using the contact information provided above or, where appropriate, using the contact form.
2. THE USER
Access, browsing, and use of the Website confers the status of user (hereinafter referred to interchangeably as Users, individually or jointly as Users). Therefore, from the moment they begin browsing the Website, they accept all the Terms and Conditions established herein, as well as any subsequent modifications, without prejudice to the application of the corresponding mandatory legal regulations, as applicable.
The User assumes responsibility for the correct use of the Website. This responsibility extends to:
Use this Website only to make legally valid inquiries and purchases.
Not make any false or fraudulent purchases. If it could reasonably be considered that such a purchase has been made, it may be canceled and the relevant authorities will be informed.
Provide truthful and lawful contact information, for example, email address, postal address, and/or other information (see Legal Notice and General Conditions of Use).
The User declares that they are over 18 years of age and have the legal capacity to enter into contracts through this Website.
The Website is primarily intended for Users residing in Spain. Lenin Boxing does not guarantee that the Website complies with the laws of other countries, either in whole or in part. Lenin Boxing declines all liability that may arise from such access, nor does it guarantee shipments or provision of services outside of Spain.
The User may, at their discretion, formalize with Lenin Boxing the purchase agreement for the desired products and/or services in any of the languages in which these Conditions are available on this Website.
3. PURCHASE OR ACQUISITION PROCESS
Duly registered Users may purchase products on the Website using the established methods and methods. They must follow the online purchasing and/or acquisition procedure at www.leninboxing.com, during which various products and/or services may be selected and added to the shopping cart, basket, or final purchase area, and finally, click on “Place Order.”
Likewise, the User must complete and/or verify the information requested at each step. However, during the purchasing process, before making the payment, the purchase details may be modified.
The User will then receive an email confirming that Lenin Boxing has received their order or request for purchase and/or provision of the service, i.e., the order confirmation. They will also be notified by email when their purchase is being shipped. If applicable, this information may also be made available to the User through their personal account when connecting to the Website.
Once the purchasing procedure has been completed, the User consents to the Website generating an electronic invoice, which will be sent to the User through the
email and, where applicable, through their personal account on the Website. Likewise, the User may, if desired, obtain a paper copy of their invoice by requesting it from Lenin Boxing using the contact areas on the Website or through the contact information provided above.
The User acknowledges that, at the time of purchase, they are aware of certain specific conditions of sale that apply to the product and/or service in question and that are displayed next to the presentation or, where applicable, the image of the product and/or service on the Website page. These conditions include, but are not limited to, and depending on the specific case: name, price, components, weight, quantity, color, product details, or characteristics, the method in which the services will be provided, and/or the cost of the services. The User acknowledges that placing the purchase order or acquisition constitutes full and complete acceptance of the specific conditions of sale applicable to each case.
Communications, purchase orders, and payments involved in transactions made on the Website may be archived and retained in Lenin Boxing’s computerized records to constitute proof of the transactions. All transactions must comply with reasonable security conditions and applicable laws and regulations, particularly in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR), Organic Law 3/2018 of December 5, on the Protection of Personal Data and the Guarantee of Digital Rights, and the rights of Users pursuant to this Website’s privacy policy.
Unless expressly stated otherwise, Lenin Boxing is not the manufacturer of the products sold or that may be marketed on the Website. Although Lenin Boxing makes every effort to ensure that the information displayed on the Website is accurate, occasionally the packaging and/or materials and/or components of the products may contain additional or different information than that shown on the Website. Therefore, the User should consider not only the information provided on the Website, but also the information available on the labeling, warnings, and/or instructions accompanying the product.
The User is aware that Lenin Boxing presents, for their interest, a series of services that the owner does not provide directly to Users, but rather that will be contracted and provided by a third party other than Lenin Boxing.
4. AVAILABILITY
All purchase orders received by Lenin Boxing through the Website are subject to product availability and/or to the fact that no circumstances or force majeure (clause nine of these Terms and Conditions) will affect the supply of the products and/or the provision of the services. If difficulties arise regarding the supply of products or if products are out of stock, Lenin Boxing undertakes to contact the User and refund any amount that may have been paid. This shall also apply in cases where the provision of a service becomes unavailable.
5. PRICES AND PAYMENT
The prices displayed on the Website are final, in Euros (€), and include taxes, unless otherwise indicated and applied by legal requirement, especially regarding VAT.
Shipping costs are included in the final prices of the products as shown on the Website. Lenin Boxing provides delivery and/or shipping services through: SEUR, DHL, Correos Express, GLS, MRW.
However, and unless specifically indicated otherwise, the prices of the items offered exclude any shipping costs that may be incurred. These costs will be added to the total amount due when the User manages the shipping process. The User will consult the available shipping methods and costs and freely choose the most convenient one.
Under no circumstances will the Website automatically add additional costs to the price of a product or service, but only those that the User has voluntarily and freely selected and chosen.
Prices may change at any time, but any changes will not affect orders or purchases for which the User has already completed the purchase request process on the Website, as indicated in paragraph one of clause three, or received an order confirmation.
The accepted methods of payment will be: Credit or debit card, PayPal, Bank transfer, Cash on delivery, Credit or debit card and PayPal, Credit or debit card and Bank transfer, PayPal and Transfer
Bank transfer: Credit or debit card, PayPal, and bank transfer: Credit or debit card, PayPal, bank transfer, and cash on delivery
Likewise, the User may pay all or part of the purchase price with a gift card and/or a credit card issued by Lenin Boxing and/or Juan Fernández.
Lenin Boxing uses all means to guarantee the confidentiality and security of the payment data transmitted by the User during transactions through the Website. As such, the Website uses a secure SSL (Secure Socket Layer) payment system.
Credit cards will be subject to verification and authorization by the issuing bank. If said bank does not authorize the payment, Lenin Boxing will not be responsible for any delay or non-delivery and will not be able to enter into any contract with the User.
Once Lenin Boxing receives the User’s purchase order through the Website, a pre-authorization will be made on the corresponding card to ensure there are sufficient funds to complete the transaction. The card will be charged at the time the shipping confirmation and/or confirmation of the service provided are sent to the User in the manner and, where applicable, at the established location.
If the payment method is PayPal, a gift card, or a credit card, the charge will be made at the time Lenin Boxing sends confirmation of the purchase order or acquisition of products and/or services to the User.
In any case, by clicking “Place Order,” the User confirms that the payment method used is their own, or that, where applicable, they are the legitimate holder of the gift card or credit card.
Purchase orders in which the User selects bank transfer as the payment method will be reserved for 5 calendar days from the order confirmation to allow sufficient time for the bank transfer to be taken into account by the payment system used by Lenin Boxing for the Website. Once the system receives the transfer, the order will be prepared and processed for shipping.
Using this payment method, the User must ensure that they correctly enter the exact amount of the purchase order, as well as the account number and transfer reference. In the event of an error, Lenin Boxing will not be able to validate the order, which will be canceled.
For cash-on-delivery payments, the User must select “Cash on Delivery” among the payment methods on the Website and continue to “Place Order” to process the purchase order. From that moment on, Lenin Boxing reserves the right to contact the User to validate the purchase order with them. After this, the order will be prepared and made available for shipping.
Payment will be made upon delivery of the order by the carrier’s delivery person. Payment will be made in cash only. The User agrees to provide the exact amount of the order to the carrier; the carrier cannot provide change.
For refunds on orders paid by cash on delivery, Lenin Boxing reserves the right to process orders within 14 calendar days after the refund request has been made through the Website and the package has been returned to the carrier. When making the return, the User must provide their bank details to receive the corresponding transfer for the refund requested for the returned order. Refunds for orders paid by cash on delivery will be made only by bank transfer.
Lenin Boxing reserves the right to suspend cash on delivery payments for Users who have not met the necessary requirements on past orders.
6. DELIVERY
In cases where physical delivery of the contracted goods is required, deliveries will be made within the following territories: Spain (Peninsula and Balearic Islands) Spain (Peninsula, Balearic Islands, Canary Islands, Ceuta and Melilla) Spain (Peninsula and Balearic Islands), European Union Spain (Peninsula, Balearic Islands, Canary Islands, Ceuta and Melilla), European Union Spain (Peninsula and Balearic Islands), European Union, Rest of Europe Spain (Peninsula, Balearic Islands, Canary Islands, Ceuta and Melilla), European Union, Rest of Europe Worldwide
Except in cases of unforeseen or extraordinary circumstances or, where applicable, arising from the customization of the products, the purchase order consisting of the products listed in each purchase confirmation will be delivered within the period indicated on the Website according to the shipping method selected by the User and, in any case, within a maximum period of 30 calendar days from the date of delivery. Order confirmation.
If for any reason attributable to Lenin Boxing, it is unable to meet the delivery date, it will contact the User to inform them of this circumstance and,
The User may choose to continue with the purchase by setting a new delivery date or cancel the order with a full refund of the price paid. In any case, home deliveries are made on business days.
If delivery of the order is impossible due to the User’s absence, the order may be returned to the warehouse. However, the carrier will leave a notice explaining the location of the order and how to arrange for a redelivery.
If the User will not be at the delivery location during the agreed time slot, they must contact Lenin Boxing to arrange delivery on another day.
If 30 days have passed since their order was available for delivery and it has not been delivered for reasons not attributable to Lenin Boxing, Lenin Boxing will understand that the User wishes to withdraw from the contract, and the contract will be deemed terminated. As a result of the termination of the contract, all payments received from the User will be refunded, except for any additional costs resulting from the User’s choice of a delivery method other than the least expensive standard delivery method offered by the Website, without undue delay and, in any case, within a maximum period of 14 calendar days from the date the contract is deemed terminated.
However, the User must be aware that shipping costs resulting from the termination may incur additional costs, which may be passed on to the User.
For the purposes of these Terms and Conditions, delivery or the order will be deemed to have been delivered when the User or a third party indicated by the User acquires physical possession of the products, which will be evidenced by the User signing the receipt at the agreed delivery address.
Any risks arising from the products will be borne by the User from the moment of delivery. The User acquires ownership of the products when Lenin Boxing receives full payment of all amounts due in relation to the purchase or acquisition, including shipping costs, or at the time of delivery, if this occurs after Lenin Boxing has received the full amount due.
In accordance with the provisions of Law 37/1992, of December 28, on Value Added Tax (VAT), purchase orders for delivery and/or provision will be deemed to be located in the territory applicable to Spanish VAT if the delivery address is located in Spanish territory, excluding the Canary Islands, Ceuta, and Melilla. The applicable VAT rate will be the legally applicable rate at any given time, depending on the specific item in question.
In this regard, and in accordance with Chapter I of Title V of Council Directive 2006/112 of 28 November 2006 on the common system of VAT, purchase orders will be located, for delivery and/or provision, in the European Union Member State where the address indicated in the purchase order is located. Therefore, the applicable VAT rate will be the rate in force in that Member State.
For orders destined for the Canary Islands, Ceuta, and Melilla, deliveries will be exempt from VAT pursuant to the provisions of Law 37/1992 and Directive 2006/112, without prejudice to the application of the corresponding taxes and tariffs in accordance with the regulations in force in each of these territories. Users should be aware that in these territories, there may be situations in which taxes and customs duties are applied and accrued at the destination, in accordance with current regulations, and that these may be borne by the User.
For all other locations, other than those mentioned above, where purchase orders are located, the regulations in force at any given time will apply to their delivery and/or provision. Users should be aware that this may result in the application and accrual of taxes and customs duties at the destination, in accordance with the regulations in force at the destination, and that these may be borne by the User. For further information, the User should contact the customs office at the destination.
7. TECHNICAL MEANS TO CORRECT ERRORS
The User is hereby informed that if they detect an error when entering the data necessary to process their purchase request on the Website, they may modify said data by contacting Lenin Boxing through the contact spaces provided on the Website and, where applicable, through those provided for contacting customer service, and/or using the contact information provided in the first clause (General Information). Likewise, this information may also be corrected by the User through their personal connection space on the Website.
In any case, before clicking “Place order,” the User has access to
The space, cart, or basket where your purchase requests are recorded and you can make changes.
Likewise, the User is referred to the Legal Notice and General Conditions of Use and, specifically, the Privacy Policy for more information on how to exercise their right to rectification as established in Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR) and Organic Law 3/2018 of December 5, on the Protection of Personal Data and the Guarantee of Digital Rights.
8. RETURNS
In cases where the User purchases products on or through the Owner’s Website, they have a series of rights, as listed and described below:
Right of Withdrawal
The User, as a consumer and user, makes a purchase on the Website and, therefore, has the right to withdraw from said purchase within 14 calendar days without the need for justification.
This withdrawal period will expire 14 calendar days after the day on which the User or a third party authorized by the User, other than the carrier, acquired physical possession of the goods purchased on the Lenin Boxing Website, or if the goods comprising the order are delivered separately, 14 calendar days after the day on which the User or a third party authorized by the User, other than the carrier, acquired physical possession of the last of those goods comprising the same purchase order, or in the case of a service contract, 14 calendar days after the date on which the contract was concluded.
To exercise this right of withdrawal, the User must notify Lenin Boxing of their decision. They may do so, where appropriate, through the contact spaces provided on the Website.
Regardless of the means chosen to communicate their decision, the User must clearly and unequivocally state their intention to withdraw from the purchase contract. In any case, the User may use the withdrawal form template that Lenin Boxing makes available as an annex to these Terms; however, its use is not mandatory.
To comply with the withdrawal deadline, it is sufficient that the communication unequivocally expressing the decision to withdraw is sent before the corresponding deadline expires.
In the event of withdrawal, Lenin Boxing will reimburse the User for all payments received, including shipping costs (with the exception of additional costs chosen by the User for a shipping method other than the least expensive method offered on the Website) without undue delay and, in any case, no later than 14 calendar days from the date on which Lenin Boxing is informed of the User’s decision to withdraw.
Lenin Boxing will reimburse the User using the same payment method used to make the initial purchase transaction. This refund will not generate any additional costs for the User. However, Lenin Boxing may withhold said refund until it has received the products or items purchased, or until the User provides proof of their return, whichever condition is met first.
The User may return or send the products to Lenin Boxing at: Doctor Fleming 5, San Sebastian de los Reyes 28700 Madrid
The User must do so without undue delay and, in any case, no later than 14 calendar days from the date Lenin Boxing was informed of the withdrawal decision.
The User acknowledges that they must bear the direct cost of returning the goods (transportation, delivery), if any. Furthermore, they will be responsible for any decrease in the value of the products resulting from handling other than that necessary to establish the nature, characteristics, and functioning of the goods.
The User acknowledges that there are exceptions to the right of withdrawal, as set forth in Article 103 of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws. By way of example, but not exhaustive, these would be the case: personalized products; products that may deteriorate or expire quickly; music or video CDs/DVDs without their packaging, as sealed at the factory; products that, for hygiene or health reasons, are sealed and have been unsealed after delivery; and the supply of digital content without physical support.
This same rule governs the provision of a service that the User may contract on this Website, as this same Law establishes that the Right of withdrawal will not apply to Users with
When the service provision has been fully executed, or when it has begun, with the express consent of the consumer and user and with their acknowledgment that they are aware that, once the contract has been fully executed by Lenin Boxing, they will have lost their right of withdrawal.
In any case, no refund will be issued if the product has been used beyond its mere opening, for products that are not in the same condition as when delivered, or for products that have suffered any damage after delivery.
Furthermore, products must be returned using or including all their original packaging, instructions, and any other accompanying documents, as well as a copy of the purchase invoice.
The withdrawal form template can be downloaded from the following link: https://www.leninboxing.com/modelodesistimiento
Return of defective products or shipping errors
This applies to all cases in which the User believes that, at the time of delivery, the product does not conform to the terms of the contract or purchase order. Therefore, they must contact Lenin Boxing immediately and inform them of the existing nonconformity (defect/error) by the same means or using the contact information provided in the previous section (Right of Withdrawal).
The User will then be informed how to proceed with the return of the products. Once returned, the products will be examined, and the User will be informed, within a reasonable period of time, whether a refund or, where appropriate, a replacement is appropriate.
The refund or replacement of the product will be made as soon as possible and, in any case, within 14 days of the date on which we send you an email confirming that the refund or replacement of the non-conforming item is appropriate.
The amount paid for products returned due to a defect, when one actually exists, will be fully refunded, including delivery costs and any costs the User may have incurred in making the return. The refund will be made using the same payment method used to pay for the purchase.
In any case, the rights recognized by the legislation in force at any given time for the User, as a consumer and user, will always apply.
Warranties
The User, as a consumer and user, enjoys warranties on the products purchased through this Website, under the legally established terms for each type of product. Lenin Boxing is therefore liable for any lack of conformity that becomes apparent within a period of three years from the delivery of the product.
In this sense, it is understood that the products comply with the contract provided that: they conform to the description provided by Lenin Boxing and possess the qualities presented therein; they are suitable for the uses for which products of the same type are ordinarily intended; and they present the quality and performance typical of a product of the same type and that are fundamentally expected of it. When this is not the case with respect to the products delivered to the User, the User must proceed as indicated in the section on Return of Defective Products or Shipping Errors. However, some of the products sold on the Website may present non-uniform characteristics, provided that these characteristics are derived from the type of material used to manufacture them. Therefore, these characteristics are part of the product’s individual appearance and are not considered defects.
Furthermore, the User may purchase a product from a brand or manufactured by a third party on the Website. In this case, and if the User considers the product to be defective, they may also contact the brand or manufacturer responsible for the product to find out how to exercise their legal warranty rights directly against them within three years of delivery of said products. To do so, the User must retain all information regarding the product warranty.
However, to learn more about the After-Sales Service that Lenin Boxing provides to Website Users, you can consult it here:
9. DISCLAIMER OF LIABILITY
Except as otherwise provided by law, Lenin Boxing will not accept any liability for the following losses, regardless of their origin:
Any losses that were not attributable to any breach on its part;
business losses (including loss of profits, revenue, contracts, anticipated savings, data, loss of goodwill, or wasted expenditure); or any other indirect losses that were not reasonably foreseeable by both parties at the time of purchase.
The moment the purchase agreement for the products was formalized between both parties.
Lenin Boxing also limits its liability in the following cases:
Lenin Boxing applies all measures to provide an accurate display of the product on the Website; however, it is not responsible for minor differences or inaccuracies that may occur due to a lack of screen resolution, problems with the browser used, or other similar issues.
Lenin Boxing will act with the utmost diligence to make the product subject to the purchase order available to the company in charge of transporting it. However, it is not responsible for damages resulting from transport malfunctions, especially due to causes such as strikes, roadblocks, and, in general, any other causes typical of the sector, which result in delays, loss, or theft of the product.
Technical failures that, for fortuitous or other reasons, prevent the normal operation of the online service. Website unavailability for maintenance or other reasons, which prevents the service from being available. Lenin Boxing uses all available means to carry out the purchase, payment, and shipping/delivery processes of the products. However, it is exempt from liability for causes beyond its control, such as acts of God or force majeure.
Lenin Boxing will not be liable for misuse and/or wear and tear of products used by the User. At the same time, Lenin Boxing will not be liable for an incorrect return made by the User. It is the User’s responsibility to return the correct product.
In general, Lenin Boxing will not be liable for any failure or delay in the fulfillment of any of its obligations when such failure or delay is due to events beyond its reasonable control, i.e., due to force majeure. This may include, but is not limited to:
Strikes, lockouts, or other industrial action.
Civil commotion, riot, invasion, terrorist threat or attack, war (declared or undeclared), or threat or preparation for war.
Fire, explosion, storm, flood, earthquake, subsidence, epidemic, or any other natural disaster.
Inability to use trains, ships, aircraft, motor transport, or other means of transport, whether public or private.
Inability to use public or private telecommunications systems.
Acts, decrees, legislation, regulations, or restrictions of any government or public authority.
Thus, obligations will be suspended for the period in which the force majeure event continues, and Lenin Boxing will have an extension of the deadline for performance for a period equal to the duration of the force majeure event. Lenin Boxing will use all reasonable efforts to find a solution that will allow it to fulfill its obligations despite the force majeure event.
10. WRITTEN COMMUNICATIONS AND NOTIFICATIONS
By using this Website, the User agrees that most communications with Lenin Boxing will be electronic (email or notices posted on the Website).
For contractual purposes, the User agrees to the use of this electronic means of communication and acknowledges that all contracts, notices, information, and other communications that Lenin Boxing sends electronically comply with the legal requirements of being in writing. This condition will not affect the User’s statutory rights.
The User may send notifications and/or communicate with Lenin Boxing through the contact information provided in these Terms and, where applicable, through the contact areas on the Website.
Likewise, unless otherwise stipulated, Lenin Boxing may contact and/or notify the User by email or at the postal address provided.
11. WAIVER
No waiver by Lenin Boxing of any specific right or legal action or failure by Lenin Boxing to require strict performance by the User of any of its obligations shall constitute a waiver of any other rights or actions arising from a contract or the Terms and Conditions, nor shall it exonerate the User from compliance with its obligations.
No waiver by Lenin Boxing of any of these Terms and Conditions or of any rights or actions arising from a contract shall be effective unless it is expressly stated to be a waiver and is formalized and communicated to the User in writing.
12. NULLITY
If any of these Terms and Conditions are declared null and void by a final decision issued by a competent authority, the remaining clauses shall remain in force, unaffected by such declaration of nullity.
13. ENTIRE AGREEMENT
These Terms and Conditions and any document expressly referred to herein shall be deemed to be a waiver.
These terms and conditions constitute the entire agreement between the User and Lenin Boxing in relation to the subject matter of the sale and replace any other prior agreement, understanding, or promise made verbally or in writing by the same parties.
The User and Lenin Boxing acknowledge that they have agreed to enter into a contract without relying on any statement or promise made by the other party, except for those expressly mentioned in these Terms and Conditions.
14. DATA PROTECTION
The information or personal data that the User provides to Lenin Boxing during a transaction on the Website will be processed in accordance with the provisions of the Privacy Policy or data protection policy (contained, where applicable, in the Legal Notice and General Terms and Conditions of Use). By accessing, browsing, and/or using the Website, the User consents to the processing of said information and data and declares that all information or data provided is truthful.
15. APPLICABLE LAW AND JURISDICTION
Access, browsing, and/or use of this Website and any product purchase contracts through it shall be governed by Spanish law.
Any controversy, problem, or disagreement arising from or related to access, browsing, and/or use of the Website, or with the interpretation and execution of these Terms and Conditions, or with the sales contracts between Lenin Boxing and the User, shall be subject to the non-exclusive jurisdiction of the Spanish courts and tribunals.
16. COMPLAINTS AND CLAIMS
The User may send Lenin Boxing any complaints, claims, or any other comments they wish to make using the contact information provided at the beginning of these Terms and Conditions (General Information).
In addition, Lenin Boxing has official complaint forms available to consumers and users, which they may request from Lenin Boxing at any time, using the contact information provided at the beginning of these Terms and Conditions (General Information).
Likewise, if a dispute arises from the conclusion of this purchase contract between Lenin Boxing and the User, the User as a consumer may request an out-of-court dispute resolution, in accordance with Regulation (EU) 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) 2006/2004 and Directive 2009/22/EC. This method can be accessed through the following website: https://ec.europa.eu/consumers/odr/.